What information do we collect?
As described below, the kinds of information that PLYR collects and uses may depend on the configuration options selected by your administrator:
Security Fix Alert Feature:
PLYR offers a Security Fix Alert feature that is designed to protect your system by attempting to alert you to relevant, high priority security fixes released for your system. If you opt out of the Security Fix Alert feature, PLYR will not collect information required for communication of relevant Security Fix Alerts for your installation and may be unable to contact you regarding such alerts.
When you deploy a PLYR server with the Security Alert feature enabled, information about your installation that is needed to (i) determine whether your system is at risk of security issues from time-to-time, and (ii) permit notification to you of security fixes and updates to protect your system, will be collected over an encrypted channel and communicated to PLYR. Such collected and communicated information includes configuration options, the version and type of software components deployed, such as the PLYR server, database and operating system, activity indicators counting the number of active users and teams, and a server identifier. If you are using an activated copy of PLYR Enterprise Edition, PLYR may also collect information about available enterprise features including commercial license key registration information.
Error and Diagnostics Reporting Feature:
PLYR offers an Error and Diagnostics Reporting feature that, when enabled, permits the transmission of information to PLYR about your system that is needed to diagnose errors and improve the functionality of PLYR software for deployments with your usage pattern. This information will be collected over an encrypted channel, and include reports of critical errors, configuration options, the version and type of software components deployed, such as PLYR server, database and operating system, anonymous usage statistics including changes to system preferences and creation of channels and posts.
What do we use your information for?
The information we collect from you may be used in the following ways:
To alert you of updates designed to protect your system from newly discovered potential security attacks.
To improve future versions of the PLYR software for deployments with similar usage patterns as your installation — we continually strive to improve the performance, reliability and functionality of our product, and our efforts to do so are assisted the usage information and feedback we receive from you.
How do we protect your information?
PLYR takes care to protect the information you provide as part of your use of the PLYR software from misuse and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, as well as the current state of technology. Any information that we consider potentially sensitive is transmitted through encrypted channels and we follow generally accepted industry standards to protect the data collected by us, both during transmission and after we receive it.
Internally, we restrict access to all personally identifiable information we receive from You to our personnel that need access to the information in order to do their jobs and that are authorized to handle such information. Our staff is limited and all personnel are committed to adhere to our privacy and security policies. All personnel execute nondisclosure agreements, which provide explicit confidentiality protections. Any staff member who violates our privacy and/or security policies is subject to possible termination of contract and civil/criminal prosecution.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer the information we collect from you to unaffiliated third parties. We also reserve the right to release your information when we believe that release is necessary to comply with the law, enforce our site policies, or protect our own or another’s intellectual property rights, property, or safety.
Last revised APRIL 2018.